Have you ever placed an ad only to find it flopped? Well, you are not alone.
The truth is paid social media can offer great returns on investment (ROI) and connect you to the right audiences with laser precision. That is of course if you are using the platforms correctly. If not it’s like you are throwing money into the wind.
Your ads may be unappealing to the viewer or, much worse; they may drive interest at first but fail to convert.
Whatever the problem is, ads when created without best practices are wasting your business’s money. Sadly they also create countless missed opportunities to convert someone who might have been genuinely interested in what your business has to offer.
Getting paid social right is especially important in an era where organic reach is falling off a cliff.
How can you improve your social media ads? You need to start with these seven steps to making your social ads better and having them actually lead to a new patient or customer.
Step 1: Set a Social Media Advertising Campaign Objective (That’s Not a Vanity Metric)
Every marketing campaign should have a goal, and social media advertising is no different. Yet, many practices as well as business owners promote posts or create campaigns without a specific, marketing-focused objective in mind. I see this all the time when I visit the social media accounts of Chiropractors and Dentists (although they aren’t’ the only ones doing this.) Sure they might have a slew of good intentions, but there’s no goal. Worse yet they are not consistent with their posting.
Do This Instead
Decide what you want your potential patients or potential customers to do when they see your ad. Then, make sure that your ad content and the structure of your campaign naturally guides the viewer to your preferred destination. Create target performance goals (preferably using benchmarks from older campaigns), and then optimize towards fulfilling those goals.
Possible campaign objectives include:
- Driving traffic to your homepage or a specific blog post. Having a blog means you are able to educate your potential patients/customers and have them view you as a source of information.
- Driving engagement by encouraging comments, shares, or the use of particular hashtags
- Increasing awareness for your brand or a specific product or service
- Generating leads by promoting gated content that requires an email signup or contact form submission
- Increasing sales by improving interest in a product’s features or promoting it through sales or specials
Step 2: Focus Only on Platforms Most Likely to Contain Your Target Demographics and Fulfill Your Objectives
Certain campaigns work better on certain social media platforms. For instance, very few people on LinkedIn may be tempted to share your company profile for the chance to win something. But, the same campaign might work really well on Facebook, where people have more of an interest in engaging in that manner.
Similarly, brands looking to earn sales of a product aimed at the 25 and younger crowd may want to avoid Facebook, where participation is dropping among younger generations. Instead, they can look to Snapchat, which 78% of 18-24-year-olds use, most of which visit daily.
Of course, these are just generalizations based on social media demographics across the U.S. Your own data could tell a different story, so take a look at your current audiences and try to determine which platform has the largest volume of your target segments.
You should also look to platforms that offer less resistance to your marketing goals. In other words, ask yourself: do I get consistent engagement on this channel? Do I struggle to pull attention away from my competitors here? The reason you might not get much engagement could also be because of the type of content you share. For example, if you keep sending people away from Facebook to look at an article on someone else’s website the chances of engagement are next to nothing. However, share a visually appealing post with some type of informational tip, and your chances increase significantly.
Choose the platforms most likely to give you success, and focus wholeheartedly on them with your key objective firmly in mind.
Step 3: Target Common Denominators Among Your Audience Groups
Advertising tools on social networks like Facebook can get extremely specific. You could show ads just to teens females between 16-18 who live in one city and like the movie Mama Mia, for instance.
But narrowing your scope too finely in this way increases the chances that you get minimal performance. Smaller sample groups create fewer statistical opportunities. Besides, there are always buyer personas worth showing ads to.
To insure your scope doesn’t get too narrow, find a middle ground between generic “all audiences” settings and hyper-specific targeting settings. For example, you could select a wider metro area for a location but only choose “people who live here” instead of “everyone in this location.” Or, you could broaden your core age demographic into a few years higher and lower on each end, such as targeting 17-28-year-olds instead of a razor-thin 18-22 college demographic.
Save these custom audiences once you’ve created them, and pay close attention to how segments perform within them. The performance data you create for your campaign becomes incredibly valuable later when trying to optimize towards specific personas.
It’s always a good idea to split test to see what works and what doesn’t. When you have these custom audiences, it’s easier to tweak your ads when necessary.
Step 4: Ensure Your Ad Campaign Looks Like Other Organic Content
One of the best parts about social media ads is that they don’t disrupt the typical user experience. Someone is scrolling along their newsfeed, and they may not even notice that some of the content they see is sponsored.
That’s the ideal experience you want them to have. Otherwise, you could raise internal alarms that make people mistrust your brand. 86% of people don’t want to follow brands at all on social media, and that’s usually because of these brands zealously overpromote.
On the other hand, playing into the types of content people like to see already can improve engagement and overall campaign performance. So know your audience, and try to duplicate the types of content they like to interact with while still giving them a strong call to action.
I know someone who sells make-up, and she started doing makeup tutorials. When those sponsored ads came through it made you want to click on it because you wanted to see her before and after.
Also, make good use of all the tools available to you, including possible ad formats. Facebook now offers carousel ads, for instance, that show multiple photos of a single product or promotion. Ads like these are perfect at showcasing a product from various angles or capturing the full extent of emotion your multiple images want to get across.
Step 5: Make Your Ad Part of a Larger Campaign Funnel
Very few people click on an ad and then directly purchase something. They need to be nurtured.
Let me repeat that. People don’t usually purchase something directly they need to be nurtured.
It’s essential you understand that some purchase decisions take time. Those that appear to be on an impulse may also happen after a long period of consideration.
Let says someone may be interested in a hot new video game but not willing to pay full price. An ad for the game could show them a great clip of the game in action or highlight a particular feature. The more interested the ad can make the viewer, the less of a discount they’ll need to commit to buying — if any discount at all.
The key is to give people enough content to sustain them while they mull the purchase over.
Your campaigns should target people at specific stages of your buyer funnel, and aim to convert them to the next stage.
A company offers an organization app with a monthly subscription. A campaign for someone closer to the purchase stage at the bottom of the funnel may offer a free demo. However, someone barely aware of the product may need to make a closer connection between how the product benefits them. A possible campaign format for this person could ask them to take a “30-day good habit challenge,” where they do something positive like a stretch before bed for 30 days. Participating in the challenge can involve visiting a simple interactive checklist, which also highlights the benefits of the app’s features.
In this way, someone commits to something more directly relevant to their life before thinking more concretely about what a particular app can offer them.
Step 6: Set a Reasonable Daily Budget, and Form a Competitive Bidding Strategy
When your ad has a chance to show on a social platform, you first have to win a virtual bidding war against others. This can get expensive quickly without the right bidding strategy behind your campaign. Bidding too cheaply can also mean you only get the impressions your competitors didn’t want, hurting your performance compared to a more mid-level price approach.
So, instead of just gambling, determine what your break-even point is. Set a goal for a cost per acquisition (CPA) or a cost per action, and then multiply this by your campaign’s expected conversion rate. That figure equals your maximum cost per click to achieve your desired CPA.
For instance, if you wanted a goal CPA of $12 and had a campaign that converts around 0.8% of impressions, then $12 x 0.8% = 0.10 cents. This should be your maximum bid given expected performance.
The fact that some campaigns convert differently than expected and some CPAs fluctuate means that you should save every campaign’s performance data for your next benchmark.
Setting goals and getting things off is more important for optimizing your performance over time compared to guessing each time wildly and occasionally getting it right.
Step 7: Measure, Test and Modify to Improve Paid Social Performance Over Time
Experimentation is the key to gaining better performance and return on investment from each campaign. You can use the data from past campaigns to help you tweak the next one to work even better.
You can also experiment by changing around your ad copy (the text), your images, and your offers to see which version of a campaign performs best. There’s also the opportunity to serve the same ads to different target segment groups to see which performs better.
As you can see, there’s a lot involved when it comes to social media ads.
Maybe you’ve tried paid ads, and they didn’t work. After reading this article, can you see where you might have gone wrong?
If you need help optimizing your campaigns, A/B testing, and benchmarking your performance to inform your next campaign strategy, we’re here to help. We can create social media advertising campaigns and multi-campaign strategies to help you strive for more success with each ad you create.
Contact Toni Nelson today at 352-448-7019 to learn more and to get started making your social media ads better than ever.
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